Return of goods within 14-day period

What to do if the purchased goods are not right for you and you want to return them within the statutory 14-day period from receipt? The 14-day period begins on the following calendar day after receipt of the goods.

You can exercise this right if you purchased the goods from us as a natural person (private person) (i.e. not with a personal identification number). You have the right to return the goods when ordering via the e-shop or when collecting them in person. The goods can be returned without giving a reason.

The consumer buyer is responsible for any reduction in the value of the goods as a result of handling the goods in a manner other than that necessary to familiarize himself with the nature and properties of the goods, including their functionality.

However, the possibility of withdrawing from the Purchase Agreement pursuant to Section 1829(1) of the Civil Code cannot be understood as the possibility of borrowing the goods free of charge. If the consumer buyer exercises the right to withdraw from the contract within 14 days of taking over the performance, he must return to the Seller everything he has acquired under the Purchase Contract. If this is no longer possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer buyer must provide the Seller with monetary compensation as a countervalue for what can no longer be returned. If the returned goods are only damaged, the Seller may exercise the right to compensation for damages against the consumer buyer and offset this claim against the buyer's claim to a refund of the purchase price. In such a case, the seller will only refund the consumer buyer the purchase price including the costs of delivering the goods in an amount corresponding to the cheapest offered method of delivery of the goods, reduced by an amount corresponding to the compensation for damages.

The decisive factor for meeting the deadline is when the withdrawal from the contract is delivered to us together with the goods. In the event of withdrawal from the contract, there is no right to reimbursement of the necessary costs associated with the transport of the goods to the seller, nor is there a right to reimbursement of the transport fee if the goods were delivered by a transport company.

It is always necessary to attach a document to the returned goods that confirms that you purchased the goods from us and on the basis of which we are able to identify the goods.

In the field below, enter the order number or invoice with the product you want to claim or return.